Order:

Q: How will I know if my order is confirmed?
A: After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment / bank deposit payment has been approved and billing and delivery address is verified.
Q: Can I change or cancel my order once it has been placed?
A: Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. Online payment-based orders can only be cancelled within 24 hours of placement. If you need to make any amendments, please contact customer care on +92 331 4348666 for assistance.

Delivery:

Q: What is the delivery time?
A: Local Order delivery can take between minimum 7 days if the product is Ready To Dispatch. If the product is Made To Order then the minimum time for delivery starts from 20 days, and international delivery can take between 25 to 30 days, depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for process the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.
Q: How do I check the delivery status?
A: All items sold from shahtajqaiser.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email/ whatsapp message once your order is dispatched. You can then enter that tracking ID on the courier company’s website to track your order.
Q: Are there any additional charges for Cash on Delivery e.g., cash handling charges?
A:There are no additional charges for Cash on Delivery, as majority of our products are dispatched through prepayments recieved in advance. Cash on delivery products are the few Semi formal products that range between Pkr 13,000 to 15,000 only.
Q: In how many destinations is this service available?
A: The COD service is available only in Lahore , Pakistan.COD is not available in other cities or internationally. All International orders will be confirmed after 100% advance payment.
Q: If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?
A: In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.
Q: Do shipping charges vary with the weight of the order?
A: ShahTaj Qaiser provides free shipping facility for all orders nationwide. For international shipping rates, please see Shipping Policy.
Q: How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
A: Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the third failed attempt, the item will be returned to us.

Privacy & Security:

Q:Is my personal Information kept Private?
A: We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

For queries and more information please feel free to contact us.

Note: All outfits are fully customizable, can be made on required measurements and in any colour of your liking. Terms and conditions apply.